When “uh… so, yeah” means something: teaching AI the messy parts of human talk

A quick primer: what’s what (and why it matters) Signals, not noise: disfluency carries meaning A sentence like, “I — I can probably help … later?” encodes hesitation, caution, and weak commitment. If ASR or cleanup filters strip stutters, filler, or rising intonation, downstream models may over-state confidence. Annotation pattern Example “That’s a whole — […]
Beyond words: 10 subtle layers of human context AI still struggles to understand

Irony and sarcasm What it is: Saying the opposite of what is meant, often with a tonal cue. Example: “Oh, fantastic job…” said with clear frustration. Why machines miss it: Literal interpretation of words leads to mislabeling intent. Pragmatic implicature What it is: Inferring meaning beyond explicit words, based on context. Example: “It’s cold in […]
What is natural language processing?

Natural Language Processing uses software to analyze, understand, and manipulate human language. Learn how it can benefit your business.
Conversational AI for customer service: How to get started

Learn how companies can leverage conversational AI for customer service. This guide provides best practices and insights to get started.
Named entity recognition (NER): An introductory guide

This beginner’s guide explains what Named Entity Recognition (NER) is, how it works, its challenges, and real-world applications.
Natural language processing services

The use of machine learning models in NLP enables computers to better understand human language.